duogeming Privacy Policy: How We Handle Your Account Data
At duogeming, we built this policy to be readable, not just filed away. Every account you open, every transaction you make through DANA, Bank Transfer or QRIS, and every support request you send — all of it is handled under the practices described here. Availability of our services depends on local law and is accessible where local law permits.
Account data protection
DANA, Bank Transfer, QRIS context
Your rights, clearly stated
Direct support contact path
POLICY SCOPE AND POSTURE
What This Policy Covers at duogeming
This policy applies to all personal data we collect when you interact with duogeming — from the moment you open an account to every action you take inside it. We collect information you provide directly: your registration details, contact address, and the payment method you connect (whether that is DANA, Bank Transfer or QRIS). We also collect data generated by your activity — session logs, device type, pages visited and transaction records. We do not sell your personal data to third parties. We share it only where it is operationally required: for example, with the payment processor handling your DANA or Bank Transfer transaction, or with a fraud-prevention service where applicable. Retention periods follow the purposes for which data was collected — account data is held while your account remains active and for a defined period after closure, consistent with applicable law. Where you reside and access our services determines which legal framework governs your data. We apply protections that meet the requirements of the jurisdiction in which access is permitted. If you have questions about the legal basis for any specific processing activity, you can reach our support team through the contact path listed in the Support section below.
DANA Transactions
When you fund your account via DANA, transaction reference data passes through the payment processor. We retain only what is necessary to reconcile your account record and respond to any dispute you raise.
Bank Transfer Records
Bank Transfer deposits generate a reference number visible in your account transaction history. We store this alongside your account ID for reconciliation purposes, not for marketing use.
QRIS Scan Data
QRIS payments are processed through the scan network. We receive confirmation of the amount and timestamp; we do not receive your bank credentials or hold your card details on our servers.
Account Login Data
Each login to duogeming is logged with a timestamp and device indicator. This data helps us identify unusual access patterns and is available for you to review through the account security section after login.
WHAT FALLS INSIDE
Where This Policy Applies and What It Does Not Cover
Knowing the boundary of this policy helps you understand exactly what we are accountable for. We are responsible for data processed within duogeming — your account, your transactions and your support interactions. We are not responsible for how third-party services handle your data once you leave our platform. The four areas below define the line clearly, so you know where our obligations begin and where to look elsewhere.
Account Access
Covers all data collected during registration, login and account management — including the email address, contact detail and payment method you add to your profile. We control this data and this policy governs it fully.
Transactions
Covers payment records created when you use DANA, Bank Transfer or QRIS. We hold the minimum data needed to process and reconcile each transaction. The payment processor's own terms govern data on their side of the transfer.
Site Content
Covers browsing and interaction data collected while you navigate duogeming — pages visited, game categories explored and session duration. This is used for service improvement and is not linked to your identity without your account being active.
Third-Party Services
Does not cover how external links, embedded tools or partner payment networks store your data. When you follow a link away from duogeming or connect a third-party wallet, their own privacy terms apply. We recommend reviewing those separately.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
You hold real, exercisable rights over the data we hold about you — not just a policy statement. To review the personal data associated with your account, log in and navigate to Account Settings, then to the Data section where your profile, transaction history and device log are displayed. If any detail is incorrect — a misspelled contact address, an outdated phone number — you can update it directly from that screen or contact support to request a correction. You can also ask us to explain why we hold a specific piece of data, how long we plan to keep it, and who it has been shared with. For account closure requests that include a data deletion component, reach our support team through the contact route in the Support section; we will confirm receipt and provide an expected handling timeline based on the applicable legal retention requirements. Every request is handled with the same account-level verification step to confirm it is genuinely you making the request.
Review Your Records
Log in, go to Account Settings and open the Data section. Your profile details, transaction history and session log are listed there. No support ticket is needed to read your own record.
Correct Account Details
Update your contact address, phone number or linked payment method directly in Account Settings. For fields that cannot be self-edited, submit a correction request through our support channel.
Ask a Privacy Question
Send your question through the support contact path below. State which piece of data your question concerns and we will reply with the specific legal basis, retention period and sharing status for that data.
Request Account Closure with Data Review
Contact support to initiate account closure. Where you also request data deletion, we will confirm what can be removed immediately and what must be retained under applicable law, with a clear timeline.
REACH US DIRECTLY
How to Contact Us About This Policy
If a section of this policy is unclear, or if you want to exercise one of the rights described above, these are the contact paths we keep open. Each route is monitored by the team responsible for account and data queries — not a general helpdesk. Use the channel that suits your question.
Email Support
Send your privacy or data query to our support email address listed in the Contact page of your account area. Include your registered account ID so we can locate your record without asking for extra verification steps.
Live Chat
Open the chat widget while logged in to reach the support team directly. For data-related questions, start with 'Privacy query' so the conversation is routed to the correct team member from the first message.
Account Notification Centre
Policy updates and responses to data requests you have submitted appear in your account Notification Centre after login. Check there first if you are waiting for a response to a recent request.
HOW WE HANDLE YOUR DATA
Data Handling, Cookies and Account Security at duogeming
We approach data handling as an operational responsibility, not a checkbox exercise. Your account record and transaction history are stored on servers with access controls that restrict who inside our organisation can read them. Account sessions use encrypted connections. Cookies placed on your device serve two purposes: keeping your session active while you are logged in, and helping us understand how sections of the site are used in aggregate. You can manage cookie preferences through your browser settings at any time. We do not use cookies to build a profile for sale to advertisers. Retention follows a clear rule: data tied to your account is held while the account is active; after closure, we keep only what applicable law requires us to retain, for the minimum period specified. To request a summary of your retained data after account closure, use the email support route above.
Data Storage and Access Controls
Account and transaction records are stored with restricted internal access. Only team members with a verified operational need — such as handling a support ticket you raised — can view your specific record. Access is logged and reviewed.
Cookie Practices
We place session cookies to keep you logged in and analytical cookies to track aggregate page usage. We do not place advertising cookies. You can clear or block cookies through your browser settings without losing your account access.
Data Retention Rules
Active account data is held while your account is open. After closure, we retain only what the applicable legal framework in your eligible region requires. The specific retention period for each data category is available on request through our support team.
Policy Change Notification
When we update this policy in a way that affects your rights or how we process your data, we post a notice in your account Notification Centre before the change takes effect. The current version is always the one shown on this page.
POLICY FAQ
Common Questions About Your Privacy on duogeming
These are the questions we hear most often from account holders who want to understand how their data is managed. If your question is not here, use the live chat or email support route listed above.
What personal data does duogeming collect when I open an account?
We collect the details you enter during registration — email address, contact number and the payment method you add. We also collect activity data: your session timestamps, device type and transaction records. We do not collect more than what is needed to operate your account and process your transactions.
Does duogeming share my data with third parties?
We share data only where it is operationally necessary — for example, with the payment processor when you make a DANA or Bank Transfer transaction. We do not sell your data and we do not share it with advertisers. Any sharing is limited to what is required to complete a specific operational task.
How can I see the data duogeming holds about me?
Log in to your account and go to Account Settings, then to the Data section. Your profile details, transaction history and session log are displayed there. If you need a formal summary, contact support through the email route and we will compile one for you.
Can I ask duogeming to delete my data?
Yes. Contact support to initiate a deletion request. We will confirm which data can be removed immediately and which must be retained under the applicable legal framework in your region. You will receive a written confirmation of what was actioned and what was retained, with the reason.
What happens to my data if I close my account?
After closure, we retain only the data that applicable law requires us to keep — typically transaction records for a defined period. All other data is deleted. The exact retention period for each category is available on request through the support email route listed in the Support section.
How does duogeming notify me when this privacy policy changes?
When a change affects your rights or our data practices, we post a notice in your account Notification Centre before the update takes effect. The version shown on this page is always the current one. We do not retroactively apply changes to data collected under a previous version without notifying you first.
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