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These terms set out the rules that govern your account, your transactions, and your use of everything available through duogeming — including game access, payment routes via DANA, OVO, and GoPay, and support channels. Reading them before you proceed means you know exactly where you stand.
By accessing any part of duogeming — the game lobby, your account wallet, or any payment flow — you agree to be bound by these terms as they stand at the time of access. We update this document when our services, supported payment rails, or applicable requirements change; the version shown on this page is the one in effect. Your continued use of the account after an update constitutes acceptance of the revised terms. These terms apply to all interactions with duogeming where local law permits access. Availability of specific services — including payment options such as DANA, Bank Transfer, and QRIS — depends on your region and the rules that govern it. We do not extend services to regions where access is restricted by applicable law, and we reserve the right to suspend or close accounts that breach this condition. Transaction records linked to DANA, OVO, GoPay, or Bank Transfer deposits are logged in your account dashboard. We hold those records for a period consistent with our data-retention practice and applicable requirements. If you have a question about a specific transaction, the record in your dashboard is the first reference point. Support can pull the same record when you raise a query through our contact channels.
Not every aspect of your experience sits under the same rule set. This section draws the line clearly so you can follow the right path when a question comes up — whether it concerns your account, a payment, the content we serve, or a service that a third party provides alongside ours.
Your login credentials, session behaviour, and any account-level settings are fully within scope of these terms. We set the rules for how accounts are opened, verified, and closed. Actions taken from your account are your responsibility under these terms.
Deposits and withdrawals processed through DANA, OVO, GoPay, Bank Transfer, or QRIS are covered here. The transaction record in your account dashboard is the authoritative log. Where a dispute arises, that record is the starting point for resolution through our support team.
Game titles, odds displays, live casino tables, and any editorial content we publish are governed by these terms. We control what we publish; you agree not to copy, redistribute, or reverse-engineer any part of it. Content from studios such as Microgaming, CQ9, or PG Soft carries its own usage restrictions alongside ours.
Links or embedded services from parties outside duogeming — including your e-wallet provider's own app or your bank's interface — operate under that third party's terms. We are not liable for how those external services perform. Always check the terms of the service you are directly using.
These terms are not only obligations — they also define what you can ask of us. You have the right to review any transaction record stored in your account dashboard, to request a correction where a detail is factually wrong, and to raise a question with support at any time. If you believe a record does not match the payment you made through DANA, OVO, or GoPay, you can open a query and we will check the log on our side. Account detail corrections — such as an email address or contact number — are handled through the account settings page; follow the fields and verification steps shown there. For anything that cannot be resolved through the dashboard, our support team is the next step. We aim to acknowledge every contact and direct it to the right handler without delay.
Every deposit and withdrawal — whether via DANA, Bank Transfer, or QRIS — is logged in your account dashboard. Open the transaction history tab after login to see the full record, including status and amount.
If your registered email, phone number, or linked wallet detail needs updating, go to account settings and follow the verification steps shown there. Do not send sensitive details through chat without following the verification flow first.
If a term here is unclear or you believe it has been applied incorrectly to your account, contact our support team with the specific clause or transaction in question. We will respond through the same channel you used to reach us.
You may request that your account be closed at any time by contacting support. Any balance in your wallet at the time of closure is subject to the withdrawal conditions set out in these terms. We will confirm the request and the steps that follow.
Questions about these terms, a specific transaction, or your account rights can be directed to us through the channels below. When you reach out, include your account reference and the specific clause or transaction you are asking about — this helps us get the right answer back to you without back-and-forth.
Open the chat widget from any page after you log in. Describe the clause or account issue you are asking about and include your transaction reference where relevant.
Send your query to our support address listed in the contact section of your account dashboard. Email is the right path for formal requests — such as account corrections or policy disputes — where you need a written record.
For transaction records, current account status, and any flagged policy actions on your account, the dashboard is the first place to check. Log in and open the notifications or history tab to see what is active on your account right now.
Our approach to account data, cookies, and security practices under these terms is designed to give you clear visibility and a direct path to resolution. Every account session is protected by standard encryption; your wallet balance and transaction history are only accessible after verified login. Cookies we set serve session and preference purposes — you can review cookie settings through your browser at any time. We do not sell account data to third parties. Retention of your records follows the period required by our data-handling practice and any applicable legal obligations; after that period, data is removed from active systems. If you want to request a copy of the data we hold on your account, or ask us to delete it where that is permitted, contact support with that specific request and your account reference.
Your account is protected by encrypted login. If you notice activity you did not initiate — such as an unexpected DANA or OVO transaction — contact support immediately with the transaction reference so we can investigate from the same log.
We use session and preference cookies to keep your account state stable across pages. No third-party advertising cookies are set without disclosure. You can adjust cookie behaviour in your browser settings; some features may not function if session cookies are blocked.
Transaction records linked to DANA, Bank Transfer, QRIS, OVO, or GoPay are retained for the period required under our data-handling policy. After that window, records move out of active systems. Contact support to ask what is currently held on your account.
If you want to request a correction, deletion, or copy of your account data, send the request through email support with your account reference and the specific action you are requesting. We will confirm receipt and the timeline for handling it.
The questions below cover what we hear most often from people reading these terms for the first time. If your question is not here, reach us through live chat or email using the contact paths in the support section above.
These terms apply from the moment you access any part of duogeming — the lobby, your account wallet, or any payment flow. Using the account after an update to these terms means you accept the version shown on this page at the time of that use.
Open the transaction history tab in your account dashboard first — it shows the logged status for every deposit and withdrawal. If the record there conflicts with what your wallet shows, contact support with both references. We will check our log and respond through the channel you used.
Yes. Send a data-access request to our support email with your account reference and the specific information you want. We will confirm receipt, verify your identity through the standard account check, and provide what we hold within the retention window.
Go to account settings after login and follow the fields and verification steps shown there for the detail you want to update. For changes that require identity verification, the steps on that page will guide you. Do not send wallet numbers through chat without following that flow.
Our terms cover your account and transactions on duogeming. Game content from studios such as Microgaming, PG Soft, CQ9, Habanero, and PlayStar is also subject to those studios' own usage restrictions, which run alongside ours. We name which studios supply content; we do not control their separate terms.
Yes. Access to duogeming and specific features — including payment options like Bank Transfer and QRIS — depends on local law and is available only where local law permits. If a service is not available in your region, the account dashboard or payment screen will reflect that.